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CHICAGO, IL, January 30, 2015 /24-7PressRelease/ -- "It's not what you say - it's how you say it. We've all heard it a hundred times. But even though we know how powerful our voice is in conveying information, controlling a conversation, or closing a sale, there has never really been an accurate way to measure it, until now," says Nancy Munro, KnowledgeShift CEO.
Mobi-RolePlayTM users conduct role-plays from any phone and interact with a pre-recorded character. The conversations are recorded, translated to text, and keywords scored in real-time for immediate feedback. Now, with the added value of Emotions Analytics embedded into Mobi's technology, you will not only be able to evaluate the "what" was said, but also the "how" it was said.
The EmotiMeterTM is built into Mobi-RolePlay'sTM administrative dashboard to measure human moods and attitudes. The meter analyzes the simulated conversation at various stages of the audio file. It may reveal that your voice is Enthusiastic and Friendly in the beginning, but Distracted and Unsure when asking a potential client to take the next step.
"It's like having x-ray glasses," says Munro. "Imagine your sales managers having the ability to detect why some of their reps, who continually follow the sales playbooks to the letter, can seldom close a sale. By running the simulated role-plays through the EmotiMeterTM, they will be privy to previously hidden data on how their verbal conversations are internally being received by others."
Beyond Verbal's proprietary technology provides real-time, full-spectrum emotional analysis of vocal intonations, regardless of the language. The software is based on two decades of research by physicists and neuropsychologists who studied hundreds of thousands of subjects in more than 30 languages.
"Beyond Verbal's Emotions Analytics technology perfectly complements KnowledgeShift's Mobi-RolePlay," said Yuval Mor, CEO, Beyond Verbal. "This partnership illustrates how Beyond Verbal continues to extend Emotions Analytics into new market segments as we bring emotional intelligence to B2B products, robots, consumer devices, and wearables in 2015."
KnowledgeShift, Inc. creates voice enablement solutions to solve business challenges. Its core product Mobi-RolePlayTM allows you to build interactive audio scripts for training, marketing and data capture. Available in 40 languages, the tool is used by Fortune 500 and small companies alike, serving global industries in technology, retail, financial services, insurance and agricultural sectors, to name a few.
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