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"We wanted to work with Carolyn based on her stellar reputation in the contact center industry, as well as her extensive consulting experience"
MONTREAL, QC, October 26, 2016 /24-7PressRelease/ -- nGUVU, a Genesys AppFoundry partner and provider of gamified contact center solutions that boost agent productivity and reduce attrition, received a bronze award at Genesys GForce 2016 in Miami, FL. earlier this month for its compelling video demo illustrating the benefits of improved employee engagement on the performance of contact centers.
"We were honored to be among the top 3 finalists, especially since there were 22 video submissions, and this was our first industry event," said Max Mastrocola, Chief Revenue Officer at nGUVU.
"Our partnership with Genesys and our focus on employee engagement and performance optimization was further validated during the conference through keynote presentations and customer feedback. We have always operated on the premise that an engaged workforce leads to improved employee retention, better performance, and ultimately, a superior customer experience," added Max. "Clearly, our customers and partners feel the same way."
nGUVU launches educational Master Class webinar series on Contact Center Performance
"In order to address the most common challenges in today's modern contact center, we decided to create an educational webinar program featuring recognized industry leaders in order to promote best practices for agents and call center managers," said Jean-Marc Robillard, Director of Marketing at nGUVU.
"For our first webinar, we will be covering the top performance metrics in call centers, along with our guest panelist, Carolyn Blunt. "We wanted to work with Carolyn based on her stellar reputation in the contact center industry, as well as her extensive consulting experience," continued Jean-Marc.
Carolyn is co-author (with Martin Hill-Wilson) of the book "Delivering Effective Social Customer Service" published by Wiley. Carolyn was also voted Most Respected Person in the UK Contact Centre Industry 3 consecutive years by readers of Call Centre Helper Magazine. Additionally, Carolyn is a trusted speaker for Customer Contact Expo, The Forum, Call Centre Helper and several other industry organizations.
To register for the November 7th session, which will provide in-depth coverage on how to maximize both customer satisfaction (CSAT) and reduce average call handling time (AHT), sign up at www.nguvu.com/events.
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to create sustained agent engagement in contact centers. We bring over 30 years of experience in contact center operations and technology to our customers. Our extensive knowledge of the industry drives our commitment to revolutionizing contact centers by putting the agent at the center of success.
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