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Why a "satisfied customer" is bad news for your brand, and your business
According to Bob Harris, president of Attrition Busters, "A satisfied customer is eight times more likely to switch to a competitor than a delighted customer.
Why a "satisfied customer" is bad news for your brand, and your business
According to Bob Harris, president of Attrition Busters, "A satisfied customer is eight times more likely to switch to a competitor than a delighted customer.