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NAPERVILLE, IL, December 03, 2009 /24-7PressRelease/ -- The Telecom Expense Management Industry Association (TEMIA) (http://www.temia.org), the authoritative voice for the Telecom Expense Management (TEM) industry, announced that it is offering a webcasts for enterprises, government, and other organizations interested in learning about TEM best practices. This webcast will feature an early preview of new Key Performance Indicators (KPIs) that TEMIA is working to finalize.
The webcast on Best Practices for TEM will include a discussion of preparing for TEM with readiness assessments and best TEM performance indicators. It is scheduled for Wednesday, December 9 at 11 AM Eastern Standard Time. Organizations will find value in attending this webcast for all the stages of their TEM program including pre-project planning, TEM supplier selection, contracting, SLAs, project management, and raising the standards of their current TEM performance. Establishing Industry Standards and KPI will help:
• buyers understand the essential elements in a TEM solution and streamline the buying/evaluation process
• provide better focus on supplier capabilities
• raise industry standards and performance by providing effective measurements of performance results and areas for improvement
• establish a framework for Service Level Agreements (SLAs) which are relevant for the TEM market.
Enterprises should register online for these webcasts at https://www1.gotomeeting.com/register/861801616.
"Telecom Expense Management best practices begin with effectively aligning business goals with processes and technology. Enterprises today are engaged in corporate-wide cost-cutting while striving to insure that they maintain or increase their business performance," stated Roger Challen, CEO, AnchorPoint Division of MTS. (http://www.anchorpoint.com) "IT initiatives, including strategies for managing telecom assets, services and related costs must have executive sponsorship to be viable and succeed. An investment in TEM assures the success of their voice, data, and wireless cost management initiatives. Our goal as a member of TEMIA is to create corporate visibility and reinforce the importance of these strategic spend management programs," added Roger Challen.
"Enterprise users are demanding TEM Performance Metrics that tie directly to business results and that enable visibility and control within the process. Matching those business results to easily measured SLAs will virtually guarantee a positive ROI from TEM initiatives," said David C. Snow, Vice President, Customer and Field Operations for Cerylion (http://www.cerylion.com). "TEMIA is ideally positioned to drive adoption of key performance benchmarks and metrics across the industry. We are eager to contribute to that effort."
The upcoming webcast will help to meet TEMIA's central mission of promoting the value of telecom expense management through education and marketing. One of the greatest challenges reported by TEM firms is lack of knowledge. Although organizations will need to register to participate in these webcasts, TEMIA's primary goal for this initiative is education, not lead generation. TEMIA member companies are well positioned to address best practices, performance metrics, industry standards, and KPIs with member companies that are able to draw on experiences managing over $31 billion in telecom expenses on behalf of clients.
Enterprises should register for the webcast by going to the TEMIA website or clicking on the following link. (https://www1.gotomeeting.com/register/861801616).
TEMIA, the Telecom Expense Management Industry Association, was founded in 2007 by the country's largest Telecom Expense Management (TEM) service providers. TEMIA's mission is to raise awareness and knowledge of the values and benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of industry standards, and industry knowledge among TEM providers, business partners, telecom service providers, and enterprise clients. For more information about TEMIA, please visit, http://www.temia.org/ or contact [email protected]
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