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FARMINGTON HILLS, MI, December 18, 2012 /24-7PressRelease/ -- Earning a 4-star rating for excellent customer service, Nelson Pools has won the prestigious CMUS Talk of the Town Customer Satisfaction Award in the Swimming Pools & Spas category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company's CMUS Power Rating. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Nelson Pools, founded in 1968 by Dave Nelson, is a family-owned-and-operated business that serves the greater Houston area with new pool construction, custom-designed pools, and pool renovations and remodeling.
"Our commitment to our customers is simple," says Owner Dave Nelson. "We offer only the highest quality products. We believe that a custom designed and constructed pool or spa, at an honest price, with supervision of every phase, completed in a timely manner, makes a happy customer."
As a family business, Nelson Pools places a high priority on providing excellent customer service, a philosophy that has been reinforced by winning the Talk of the Town Award. "Our business is built around families and customer service," says Nelson. "Our mission has always been, 'We care enough to build them better.' We build each pool as if it were our own."
According to Nelson, communication is one of the key factors in providing outstanding customer service. "Most times we are in contact on a daily basis with our customers throughout the building process," he says. "There is no question or concern that doesn't merit an answer or a reason as to why we do what we do."
Another key element to taking good care of customers is quality construction. "We build a swimming pool the way it is supposed to be built," says Nelson. "We don't cut corners or skimp on material. Making the customer happy is what it is all about. You won't stay in this business if you don't have satisfied customers. Every customer is not just a name or a face, but they become part of the Nelson Pools family of pool owners."
Nelson Pools is located 22868 Loop 494 in Porter, Texas. For more information about its products and services, call 281-540-2911 or go online to www.nelsonpools.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
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