All Press Releases for November 12, 2014

Why Does the Performance of Global EMRs Vary by Region?

KLAS looks at EMR performance around the world

Providers in certain geographical areas want more support or vendor involvement than in other places across the globe.

    OREM, UT, November 12, 2014 /24-7PressRelease/ -- Vendors continue to learn valuable lessons from one global region to another as their customers have varying degrees of success with their EMR products. This and other findings are included in the latest KLAS report on global EMR performance.

"Providers in certain geographical areas want more support or vendor involvement than in other places across the globe," said report author Chris Brown. "That seems to be one of the key drivers of why provider satisfaction varies."

KLAS spoke to providers from around the world to find out how their EMRs are performing. Interviews were based on the core areas of sales and contracting, implementation and training, functionality and upgrades, and service and support. The vendors included in the report are Allscripts, Cerner, ChipSoft, CSC, Epic, InterSystems, MEDITECH, Philips and Siemens.

The report, entitled "Global EMR Performance 2014: Vendors Are Succeeding--Where and Why?" published earlier today. For access to the report, you can download the myKLAS app at or visit KLAS online at The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at

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Marinda Bean
KLAS Research
Orem, UT
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