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"The flexibility and multichannel capabilities of the LiveOps platform are key ingredients for brands in need of modern customer service communication tools," said Vasili Triant, CEO of LiveOps.
REDWOOD CITY, CA, April 21, 2015 /24-7PressRelease/ -- LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that the top video game provider in the world has selected LiveOps to better enable its global customer service operation. The company delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets, and interacts with customers across multiple channels.
As the producer of the most iconic titles in the industry, the company strives to unlock the most innovative ways to deliver the best possible experience for their customers. With its business shifting from packaged games to more online-centric digital goods, the company recognized that its customer service delivery system needed to evolve as well. Its former contact center solution often hindered rather than enabled these efforts. The platform was unreliable and lacked the flexibility necessary to support communication with customers across dozens of countries in 18 languages. With customers demanding interaction via live chat, email, SMS and phone, the company needed a new solution.
"The flexibility and multichannel capabilities of the LiveOps platform are key ingredients for brands in need of modern customer service communication tools," said Vasili Triant, CEO of LiveOps. "Brands must focus on their core business and constantly improve products or services. Working with LiveOps makes it possible for brands to adopt a leading cloud solution to improve the customer experience and significantly improve business agility."
By migrating to the LiveOps cloud contact center platform, the company will reap the benefits of improved reliability and increased uptime for its service operations. In addition, the APIs from LiveOps enable the company to tailor the solution to fit into their existing ecosystem. Best of all, LiveOps' tight integration with Salesforce CRM allows agents to have full 360-degree visibility into the activities of the customer with whom they are interacting, resulting in faster and more personalized service.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 14 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
McGrath/Power Public Relations
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