Answering Specialists Reviews Ring Times

    SEATTLE, WA, July 21, 2015 /24-7PressRelease/ -- In continuing to improve the reliability and consistency of service to its customers, Answering Specialists analyzed ring times, what is acceptable and what is not. A general consensus of customers is that phone calls are best answered within the 2nd or 3rd ring, with the 1st or 4th ring being still acceptable. After five rings, most customers will begin to wonder if their call will be answered and whether the office/business is closed. The likelihood of the caller hanging up before the phone is answered is increased dramatically with each ring after five rings.

In that best practices demand the phone to be answered promptly, within the first four rings, Answering Specialists has recently made a system software upgrade, resulting in calls being answered within the first two rings, 99.3% of the time. "The result is that our client's customers are attended to right away the moment calls are made to the businesses we serve," stated Shanna Friesen, Quality Control Officer. "Every call not answered is potentially new business lost. Capturing even one call of new business can for many businesses pay for an entire month of phone answering service. So, having calls answered right away is a real priority. It gives opportunity for increased new business to our customers as well as satisfaction with the customer service provided to existing business."

Answering Specialists, Inc. is a telephone answering service company specializing in customized, True-Live, professional phone answering services to healthcare providers, the legal community, HVAC, construction, and many other industries that utilize off-site live phone receptionists. More information regarding Answering Specialists can be found at www.answeringspecialists.com or by calling Olaf Betat, Public Relations Officer, at 1-866-503-7025.

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