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Enterprise faces unified communication challenges. Altura believes three are seven important trends that are driving effectiveness in the call center. Does your call center need a tune-up?
FULLERTON, CA, July 14, 2017 /24-7PressRelease/ -- Altura Communication Solutions is proud to have ranked again as a top "Solution Provider 500" by CRN. According to the CRN report, Altura ranked 289 out of 500 in 2017, up three from 292 in 2016.
This is important because companies of all sizes are turning to the expertise of unified communication firms such as Altura to stay on top of the latest technology solutions. This is major challenge for "enterprise" or larger corporate entities that are multi-location with a national footprint. One specific challenge is integrating communication efficiency within the call center. Altura Communication Solutions is addressing this challenge head on by offering enterprise customers the opportunity to improve their call center effectiveness by performing a series of reviews.
According to Bob Blazek, Altura President and CEO: "Altura is in an exciting place right now. We continue to grow by focusing on what is important to our customers and then adding the technologies and solutions they need. Not only do we assist our customers in managing their networks, we listen to the marketplace to address important issues. One example is Altura's offer to provide customers and prospects with a Call Center Wellness Check allowing Altura to help them optimize their business processes."
Altura believes these seven important trends are driving effectiveness in the call center:
Trend 1: A focus on quality of customer interactions rather than quantitative yardsticks
Trend 2: Engaging customers on their terms
Trend 3: Knowledge-centered service and chat
Trend 4: Analytics - gaining intelligence from big data
Trend 5: Evolution of the call center agent
Trend 6: The power of embracing customer and employee mobility
Trend 7: The impact of cloud-based contact center services
Altura is proud to have ranked again as a top "Solution Provider 500" by CRN. According to the CRN report Altura ranked 289 out of 500 in 2017, up three 292 in 2016.
Altura has a nationwide professional services team dedicated to enterprise call center solutions and support needs. Does your call center need a tune-up? Visit www.Alturacs.com or call (800) 654-0715.
Altura Communication Solutions has offices nationwide and is one of Avaya's largest authorized Diamond Business Partners, a Cisco Select Business Partner, and a leading provider of communication-enabled solutions and managed services to enterprises. For nearly two decades, enterprises throughout North America have trusted Altura with solving their business issues. Altura's top-rated and industry leading managed services, combined with key strategic partnerships across a full suite of converged voice, video, wireless and data network solutions, provides the highest business value to our customers.
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