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REISTERSTOWN, MD, February 24, 2018 /24-7PressRelease/ -- Heat is not optional this time of year in Baltimore, Maryland, but one family was faced with the possibility of going without it. In a plea to the Reisterstown Owings Mills Facebook page, one family posted about their plight. With temperatures dropping, their home furnace had quit working. The family attempted to heat the essential areas of their home with space heaters but were having no luck keeping the cold temperatures at bay. In fact, the temperature in one of the bedrooms hit a whopping 32 degrees one night. "We've hit rock bottom, out of [money] and no credit," the family wrote. "Just thought I'd try to see if there is an angel who is licensed HVAC who out of good heart be willing to try to fix furnace for pro bono."
Zach Dermer of Baltimore HVAC Company Farnen & Dermer happened to see the family's plea on Facebook. The co-owner of the prominent Baltimore heating company talked about how he replied without even thinking. "My family's business can help! We have a program where we'll install a brand new furnace for you 100% free of cost. It's one of the ways we give back to our community."
Dermer contacted the family via private message and set up a time to review their situation and see if they qualified for Farnen & Dermer's community outreach program that helps families in need receive the HVAC repairs their home requires to stay warm in the frigid winter months. The family did.
In a week where temperatures were in the low teens and plummeting toward zero, the company held true to their word. Within days, Farnen & Dermer removed the family's old furnace and replaced their heating system with a new Trane model that will keep them warm for years to come. While comments flooded the company's Facebook page commending them on their generosity, Zach insisted that was just the way Farnen & Dermer does business.
"We just want to give back to the community," Dermer insisted. "After more than 100 years doing heating and air conditioning repair in Baltimore, this is the least we can do to say thank you to a community that trusts us."
Farnen & Dermer has been meeting Baltimore HVAC repair and replacement needs since 1902. Founded on principles of fair and honest pricing and customer satisfaction, Farnen & Dermer continues to offer heating, air conditioning and plumbing services, same-day appointments, free estimates and a 100% satisfaction guarantee. Farnen & Dermer trains and employs factory-trained, industry certified plumbing and HVAC technicians. They also offer customers straight-forward pricing without any surprise fees or hidden charges. The price they give you is the price you pay. With several financing options available and repair and replacement specials throughout the year, Farnen & Dermer believes that HVAC repair and replacement should be affordable to everyone, at every budget. For more information or to schedule an appointment for a free estimate, call (410) 773-9810 or visit farnendermer.com.
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