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ANAHEIM, CA, December 19, 2018 /24-7PressRelease/ -- Altura Communication Solutions announced today that Jim Lagger, Contact Center Specialist will be hosting a free webinar on February 27th from 2pm-3pm, EST called LEVERAGE TRENDS TO INCREASE CONTACT CENTER EFFICIENCY.
Jim's customer experience expertise spans 30 years and has been featured on multiple websites and industry blogposts.
Learn how contact centers are becoming profit centers as we focus on increasing performance and address these questions:
- Is Process Automation important to your organization?
- Is the cost of each customer transaction as low as possible?
- You're meeting customers' needs, but what if you could exceed their expectations?
- Are you taking full advantage of each cross-sell or up-sell opportunity?
Companies that have a single, enterprise-wide view of customers and a single, enterprise-wide view of resources answer "yes" to questions like these.
Altura helps you learn how a bird's eye view of your customers and resources allows you to optimize your contact center business. For example: Incoming customer transactions are quickly matched with your best available resource, no matter where this resource – this person or application – is physically located. In addition, this resource can be equipped with the complete transaction history for the customer.
According to Jim Lagger: "I like to discuss and show companies how they can leverage trends to increase organizational efficiency. This is achieved by positioning the customer at the center and wrapping the process of customer service around them. Technology is only one aspect of fulfilling the vision. Delivering on this promise requires that companies enable the flow of relevant data to produce actionable decision making."
CLICK HERE to register for this free webinar.
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