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SmartReputation is a remarkably powerful tool for gathering feedback and generating favorable social media reviews."
LA GRANGE, IL, June 18, 2019 /24-7PressRelease/ -- More than ever, healthcare providers and services are chosen based on 5-star ratings and publicly posted comments. This is particularly true for unattached patients, including those that just moved to the service area.
SmartReputation delivers a one-question survey by text message after a patient encounter. When a patient shares concerns, workflow automation is leveraged to promptly and effectively perform service recovery, which prevents negative reviews.
When a compliment is relayed, the patient is asked to publicly share their opinion. According to Julie Danker, LCSW, CPXP, SmartER's Chief Experience Officer, "SmartReputation is perfect for urgent, immediate, and primary care clinics along with endoscopy, outpatient surgery, and imaging centers that want to outpace competitors." Survey comments can be streamed to a hospital or clinic website.
A comment analysis engine generates insights that drive performance improvement. Praising top performers and coaching outliers results in behavior modification that promotes patient satisfaction and loyalty.
"With SmartReputation, most patient will share their opinions and typically more than 80% are positive." said Tom Scaletta, MD, CPXP, President of SmartER. It is a remarkably powerful tool for gathering feedback and generating favorable public reviews."
SmartER is a technology company with a platform of solutions that automate patient-provider communication.
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