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"Our team has devoted themselves to providing the best possible customer experience on the market today and our rise in the rankings is a direct result." - CEO Brian Vanderheyden
RICHMOND, VA, June 19, 2019 /24-7PressRelease/ -- Richmond Alarm Company (RAC) announced they've risen an astonishing eight places on the SDM 100, the security industry's benchmark table of the leading private security companies in the United States. Despite fierce competition in the industry, regional provider RAC leapt from #71 to #63 in the overall rankings, and 9 places in the total revenue rankings, scaling from 78th in 2018 to 69th in 2019.
RAC generated a 15% increase in recurring monthly revenue versus 2018. The company credited multiple factors for the explosive new growth including:
• A series of acquisitions in 2018
• Top rated, award-winning customer service and customer support
• New technologies and products to further enhance the customer experience
• A dedicated and passionate team driving all success.
Already the only 5 Diamond monitoring service in Central Virginia, earlier this month, RAC received the Gold in Customer Service and Customer Support at the American Business Awards, and the Bronze for Company of the Year.
CEO Brian Vanderheyden commented, "Our growth is due to the investment we made in the incredible team behind Richmond Alarm, in the knowledge that caring for your people will always be paid forward to your customers. Our team has devoted themselves to providing the best possible customer experience on the market today and our rise in the rankings is a direct result. In 2019, we aim to continue to expand our reach through more acquisitions and continuing to innovate. There's a rising tide of customers seeking the quality of service Richmond Alarm offers."
All media inquiries on this release should be directed to RAC publicist Kathleen Hannon at (704) 912-0209 or via email [email protected].
About Richmond Alarm
For the last 70 years, Virginia has depended on Richmond Alarm to protect families, property and businesses in the knowledge that "local equals accountability". Possessing the only 5 Diamond Certified Central Monitoring Station in Central Virginia, Richmond Alarm's 25,000 customers enjoy 60% faster response times than the security industry standard. Richmond Alarm is a long-standing member on the coveted SDM 100, the industry ranking for the top security companies in the United States and enjoys an A+ rating from the Better Business Bureau.
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