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CHICAGO, IL, August 01, 2019 /24-7PressRelease/ -- The New York Chapter of PACE (Professional Association for Customer Engagement) will host the Technology Forum & Supplier Expo September 12th at Cisco Systems offices located at One Penn Plaza 9th Floor New York, NY United States 10119.
Nancy will be speaking about how AI and speech recognition applications are changing the way training and agent reinforcement can be applied to the contact center industry.
In addition to Verbal Transactions, representatives from Verizon, Uber, Salesforce, Verint, and others will be discussing various technology advancements and how they impact the contact center industry.
"I participated in the PACE annual expo in March and was truly impressed with the level of quality and engagement the presenters and attendees had at this event" states Nancy.
Verbal Transactions provide voice enablement technology. Their key product ACES (accelerated contact engagement system) is a robust immersive simulation technology platform used to accelerate the rate in which contact center agents reach mastery of their transactions. This enables their clients to provide a higher quality level of service to retain customer and staff.
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