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"The appetite for automation in contact centers is growing rapidly, which is why Forefront events are such a success," said Matt McConnell, CEO of Intradiem.
ATLANTA, GA, January 23, 2020 /24-7PressRelease/ -- Intradiem, the leader in workforce automation, today announced the initial dates for the 2020 Forefront World Tour with six new dates in the United States, Canada and the United Kingdom. Forefront, the community for innovative automation leaders, will be making its way to Atlanta, Dallas, Denver, Kansas City, Phoenix, Mississauga and Manchester in the first half of 2020.
Contact center operations and workforce management professionals attend these events to learn from their peers how workforce automation improves agent engagement, provides a better end-customer experience, and drives significant cost savings. Each conference gives attendees opportunities to network with peers in their community while hearing from leading industry professionals.
"The appetite for automation in contact centers is growing rapidly, which is why Forefront events are such a success," said Matt McConnell, CEO of Intradiem. "This is a unique community for customers to share how they use workforce automation to address the industry challenges along with best practices and the results that really pay off."
The Forefront World Tour will gather at several destinations throughout the year. Click here for more details and to reserve your spot.
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.
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