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"The new tools have given our customers more information, so they contact our employees less. That information is all available online now." – Daniel Conolly, Century HVAC
MINNEAPOLIS, MN, October 18, 2022 /24-7PressRelease/ -- Channel Software, an industry-leading provider of purpose-built B2B eCommerce software, has published a new case study detailing the accomplishments that Century HVAC has reached using the CSX eCommerce platform from Channel Software. With 12 locations, Century HVAC serves residential and commercial air conditioning contractors, the apartment industry, schools and government entities, and industrial companies throughout the state of Texas.
As Century HVAC transitioned away from its parent company to a standalone enterprise, it needed to upgrade its B2B eCommerce website. Using Channel Software's purpose-built B2B eCommerce platform, Century HVAC launched a state-of-the-art site that reflected its brand and integrated tightly with business software and systems, including the Epicor Prophet 21 ERP. Century HVAC now offers customers an easier, faster way to shop for and purchase products.
In addition to serving as a shopping and ordering portal, Century HVAC's B2B eCommerce site gives customers the tools to select shipping methods, pay invoices, view their rewards program, add items to a request for quotation and view inventory.
"The new tools have given our customers more information, so they contact our employees less," added Daniel Conolly, York region operations manager at Century HVAC. "In the past, we had employees on call who would have to come in and physically check stock for customers. That information is all available online now."
"Century HVAC is a great example of how distributors can leverage their B2B eCommerce website to not only provide a terrific purchasing experience, but to also give customers more information and tools that make their work easier," said Curt Olson, president of Channel Software. "As an experienced B2B eCommerce provider, we're thrilled to give Century HVAC a streamlined but robust solution."
Read the complete story of Century HVAC's B2B eCommerce initiatives and improvements.
About Century HVAC Distributing
Century HVAC is a privately owned company serving residential and commercial air conditioning contractors, the apartment industry, schools and government entities, and industrial companies throughout the state of Texas. For more information, visit centuryhvac.com.
About Channel Software
Channel Software strives to be the leading provider of integrated, B2B eCommerce software and services enabling companies of all sizes to increase sales, optimize their technology investment, and strengthen customer relationships. Since 2001, our CSX eCommerce software architecture and its powerful software logic have been serving the complicated B2B eCommerce needs of forward-thinking distributors and manufacturers. For over 20 years our suite of eCommerce software products and tools has helped define the B2B eCommerce category as it exists today. Learn more at channelsoftware.com.
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