CHARLOTTE, NC, October 01, 2025 /24-7PressRelease/ -- Donté Hooker has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

Marked by two decades of progressive experience and leadership, Mr. Hooker has established himself as a prominent figure in information technology, service management and process improvement. As a Certified Technical Architect and the Chief Executive Officer of Developing the Holistic Information Technology (DTH IT) Consulting — established in 2012 — he manages client communications, leads architecture and consulting discussions, solves complex problems and designs tailored solutions for diverse clients. His responsibilities include reviewing designs, gathering requirements, presenting project updates, collaborating with development teams, communicating with senior leadership and overseeing implementations of ServiceNow software.

In addition to his ongoing role at DTH IT, Mr. Hooker served as a principal solution architect at ServiceNow in 2022. During this time, he provided strategic architectural guidance and contributed to the development of innovative solutions on the ServiceNow platform. He was also a principal platform architect there from 2021 to 2022, playing a pivotal role in shaping workflow strategies and supporting enterprise clients.

For nearly a decade, Mr. Hooker was a senior technical architect at Kloves Inc., where he specialized in designing and implementing ServiceNow solutions to fit client needs. His longstanding expertise in utilizing the platform has earned him recognition as an industry leader.

Earlier in his journey, Mr. Hooker was a service manager at Verizon from 2012 to 2013, during which he managed service delivery operations and ensured high-quality support for enterprise customers. He was also a client executive at Verizon Business from 2011 to 2012, where he built and maintained key relationships and accelerated business growth.

Mr. Hooker's experience includes serving as an information technology infrastructure library (ITIL) program manager at Sandisk from 2010 to 2011, where he oversaw process improvement initiatives and implemented best practices in IT service management. He initially joined the company as an incident and change manager from 2009 to 2010.

At American President Lines (APL) — a leading maritime transportation and logistics firm — Mr. Hooker held several roles over nearly a decade. He was the IT global operations lead from 2008 to 2009, managing worldwide information technology operations, analyzing severity incidents and ensuring seamless service delivery. As the IT manager of the company's Seattle location from 2007 to 2008, he developed and maintained policies and procedures for system security administration. From 2001 to 2007, he served as a service delivery lead, focusing on optimizing service processes and performing root cause analysis on critical system outages.

Mr. Hooker's academic background includes attending California State University, Chico, which laid much of the groundwork for his technical proficiency and analytical approach to problem solving. Dedicated to the ideals of continuous learning, he is certified as a technical architect, implementation specialist in human resources, system administrator and application developer, all by ServiceNow. His certifications have greatly contributed to his reputation as an expert in ServiceNow software.

Along with his education, Mr. Hooker attributes his accomplishments to technical knowledge as well as a deep understanding of business processes — a perspective shaped early in his career by working for a company that prioritized process clarity ahead of technology adoption. His passion for technology began during his high school years when he participated in the Upward Bound college preparatory program in Oakland, California. Tasked with setting up a new computer lab with donated MacBook devices, he discovered an enduring enthusiasm for computers that guided his scholastic pursuits and professional trajectory.

Among Mr. Hooker's most significant achievements is being recognized as a ServiceNow MVP in 2023 and 2024 — a prestigious honor awarded within a global community of peers for outstanding contributions to the field. This accolade is especially meaningful given its international scope and peer-driven nature. Deeply committed to mentoring others, he hosts a developer meetup in Charlotte and offers free sessions for aspiring developers on platforms such as LinkedIn. He also helps individuals in launching YouTube channels or entering the technology sector — efforts that reflect his genuine desire to give back to the community.

Mr. Hooker's civic engagement extends beyond professional circles through active involvement with organizations like 100 Black Men of America, which strives to educate and empower children and teenagers for long-term success. Born and raised in Oakland, he takes pride in his hometown roots and credits much of his success to having strong mentorship throughout his life and unwavering support from his parents, especially his mother.

Happily married and a proud father of two, Mr. Hooker enjoys traveling with his family, experiencing different cultures and cuisines, engaging in outdoor adventures and attending his children's extracurricular activities. With the belief that education and growth are part of a lifelong journey, he values learning about the customs and traditions of others while exploring nature or driving through nearby states.

In the coming years, Mr. Hooker aims to expand his influence within the ServiceNow ecosystem by empowering more individuals — especially entry-level developers — to build successful careers in technology. His primary goal is to equip others with essential skills and training so they can thrive and adapt within this ever-evolving field. His journey exemplifies dedication to excellence, mentorship and community impact — qualities that continue to define his legacy within information technology and beyond.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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