LAKE WORTH, FL, November 26, 2025 /24-7PressRelease/ -- Laurent Pierre Jr. has been selected for inclusion in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.

Mr. Pierre has established himself as a distinguished leader in customer experience strategy, with a career spanning three decades marked by significant achievements in the technology and business sectors. Currently, he serves as Senior Vice President of Global Customer Support at Precisely, a role he has held since 2024. In this capacity, he drives strategic transformation initiatives to facilitate transitions to cloud and software-as-a-service (SaaS) models. He leads and motivates a global team of customer support and operations professionals, ensuring exceptional service delivery across a diverse portfolio of products. His responsibilities include developing and implementing strategies to enhance customer satisfaction, retention, and loyalty; building strong relationships with key customers, partners, and stakeholders; managing the integration of customer support operations during mergers and acquisitions; and leveraging artificial intelligence and modern technologies to increase efficiency and value for customers.

Before joining Precisely, Mr. Pierre was Senior Vice President of Global Customer Support at NielsenIQ from 2023 to 2024. There, he continued his commitment to operational excellence by overseeing more than 500 global technical and data support team members and implementing best practices that enhanced client engagement and satisfaction. From 2022 to 2023, he served as Vice President of Customer Service Excellence at Tax and Accounting - North America, a division of Wolters Kluwer. In this role, he was instrumental in driving initiatives that elevated the standard of customer service across the region, for over 1.2 million customer interactions, with a focus on process optimization and team development.

Between 2019 and 2022, Mr. Pierre served as General Manager and Partner for Azure Customer Experience Engineering Support at Microsoft in Atlanta, Georgia. He led engineering support teams dedicated to enhancing the Azure platform's customer experience, earning recognition for his leadership with Microsoft Leadership Stock Awards in 2021.

Mr. Pierre's fourteen-year tenure at IBM is particularly noteworthy for his innovative contributions. As Program Director for Data and Artificial Intelligence within Expert Labs & Learning, CX Management & IBM Global Elite Program from 2017 to 2019, he led the development of a Global Elite Program that supported a customer portfolio generating approximately $2.4 billion in account activity. This initiative was designed to help customers adopt IBM software solutions, providing guidance on technology utilization and fostering collaboration among technologists, business partners, and thought leaders through global academy events. The program significantly increased new sales, improved Net Promoter Scores, and enabled clients to solve complex business challenges using previously underutilized software resources. Additionally, he played a pivotal role in partnering with IBM Corporate IT to support the launch of IBM WatsonX within the global support team. He led the support team that was among the first to build the corpus of data for an external chatbot in 2017, marking a milestone in the adoption of artificial intelligence with customers at IBM.

In 2016, Mr. Pierre was Program Director for CX Digital Client Care at IBM in Boca Raton, where he advanced digital engagement strategies for client support services. From 2014 to 2016, he served as a CX Senior Manager for America's Unified Governance & Integration Support team at IBM, focusing on integrating governance frameworks across client accounts.

Mr. Pierre's earlier roles at IBM included serving as CX Senior Manager for Advanced Technical Support from 2008 to 2014, where he led teams addressing complex technical issues for enterprise clients. As Senior Manager, Integration Lead & Project Manager from 2005 to 2007, he led the support unit integration of Ascential Software, Inc. into IBM. Before joining IBM, he led global support teams at Ascential Software, Inc. and Mercator Software, Inc.

Throughout his career, Mr. Pierre has demonstrated expertise in customer experience strategy, an achievement recognized by peers and industry leaders alike. In August 2024, he was selected to join Harvard Business Review as an Advisory Council Member, reflecting his influence on thought leadership within the field.

Mr. Pierre's academic background includes a dual Master of Business Administration in Financial Management and Management from Southeastern University in Washington, D.C., which he earned in 1999, and a Bachelor of Business Administration in International Business from Howard University, also in 1995. These academic achievements have provided him with a strong foundation in both financial acumen and global business perspectives, skills that have been integral to his professional success. He further holds an IBM Certified Manager credential, awarded in 2019, which underscores his commitment to continuous professional development.

In addition to his corporate responsibilities, Mr. Pierre is actively involved with civic-minded organizations. He has served as a mentor with Upnotch since 2023, supporting emerging professionals in their career development journeys. He is actively engaged in supporting Instruction Civique Et Morale, a Haiti-based non-profit school providing education, supplies, nourishment, and sports activities for over 450 children in the town of Grand Goave.

His accomplishments have been recognized through several prestigious awards, including the Microsoft Leadership Stock Award from Microsoft in 2021, the Manager Champion Group recognition from IBM in 2018, and the IBM Equity Award in both 2016 and 2018. Mr. Pierre attributes much of his success to the values instilled by his parents, who immigrated to New York in the 1960s and later became business owners. Growing up surrounded by entrepreneurs who valued independence and hard work shaped his approach to leadership and achievement. He also credits his faith as a guiding influence, emphasizing its importance alongside education and family as non-negotiable pillars of his life.

Outside of his professional pursuits, Mr. Pierre remains committed to personal growth and community involvement. Looking ahead, he aims to explore Agentic AI and Generative AI technologies, while seeking opportunities to serve on nonprofit or for-profit boards where he can contribute his expertise. He is also dedicated to increasing his participation in charitable activities, recognizing the importance of giving back beyond corporate endeavors.

About Marquis Who's Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who's Who in America®, Marquis Who's Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who's Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who's Who® website, www.marquiswhoswho.com.

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