Empowerment is the backbone of customer service and very few firms understand how to use empowerment. Without empowerment no firm can become a service leader. Six major roadblocks are discussed that prevent empowerment from happening.

CityCrybs is New York's fastest growing marketplace for creative professionals in need of efficient and quality online housing solutions

"Hop Along Tails"; a Pet Portraiture Event by Urban Out Sitters, March 12 and 13th, 2005; 12 pm - 4 pm - Urban Out Sitters - 161 N. Halsted, Chicago IL 312-651-7387.

To limit refunds to shoppers, retailers are implementing more complicated and restrictive return policies, and using a new "blacklist" which tracks "serial returners."

Makes the case that the emerging discipline of "Internet Marketing" is a chaotic field, littered with acronyms, in dire need of organization and clarification.

As trade links between Russia and the UK develop, better cross cultural understanding is needed to maximise the potential of future relationships.

A timely news story for the upcoming holidays: a gift that is unique, surprising, and different. An antique map or print can be for anyone on your list.