Loyal for Life teaches employes how to take an unhappy customer from hell to heaven in 60 seconds or less. It is based on service recovery and empowerment. USA Today's cover story recently featured John Tschohl and this book.

Tele-Response Center, Inc. awarded CRM Excellence Award for nonprofit fundraising consulting, donorbase segmentation strategy development, and telefundraising and direct mail execution.

Launch of "Big Picture Big Sound" brings together home theater guru Chris Boylan and film fanatic Joe Lozito for the first time online.

Happy Tails - Hilarious Helpful Hints for Dog Owners, published by Paw Publishing, Inc. named as Finalist in the 21st Benjamin Franklin Awards from PMA, the Independent Book Publishers association in Recognition of Excellence in Independent Publishing.

Larkfield Publishing's "The Hormone Survival Guide for Perimenopause" wins the prestigious Ben Franklin Award for best first book by a new publisher. The book also receives an Honorable Mention in ForeWord Magazine's Book of the Year competition.

Local Qualifier Will Use Sponsors Golf Simulator and Swing Analyzer

New device aimed at drastically reducing Refrigerant emissions from Home, commercial and Auto cooling sytems is in the works.

Flavors2Go, fruit flavors for water and more, was named Low Carb Product of the Year for 2004 on Friday, Sept. 17 at a gala dinner dance in Washington, D.C.