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The Brookeside Group Named 'Customer Service Consulting Practice of the Year' at 2013 Stevie Awards

Brookeside INSIGHT creators honored with two category wins at the world's premier business award competition in Las Vegas.
    ACTON, MA, April 16, 2014 /24-7PressRelease/ -- The Brookeside Group, a consulting, training and technology firm specializing in client relationship management, took home the Gold Stevie Awards medal for 'Customer Service Consulting Practice of the Year' at the awards ceremony on Feb. 25, 2013 in Las Vegas. The Bostonbased firm was also awarded a Bronze medal for 'Customer Service Training Practice of the Year.'

"Winning 'Customer Service Consulting Practice of the Year' is a testament to our commitment to our clients and our continued success helping them create and maintain strong business relationships," said Tom Cates, president of The Brookeside Group. "We are honored to be recognized as a leader and innovator in the field of customer relationship consulting and training."

In the 'Customer Service Consulting Practice of the Year' category, Brookeside won gold for its outstanding work with a Fortune 1000 property insurer.

The client engaged Brookeside to assess and streamline their client engagement process. Brookeside facilitated an intensive session to make the process more efficient and effective. A group of key stakeholders from all levels of the organization (essentially all those who touch the process) gathered for five productive days to develop a new, customer-centric process. The new process focuses on ensuring customers renew annually while achieving business goals together.

The medals were presented by the Stevie Awards, which hosts many of the world's leading business honors ceremonies, including the prestigious American Business Awards. More than 1,100 entries from organizations around the world were submitted to this year's Stevie Awards for Sales & Customer Service. Winners were determined by a panel of industry professionals who were invited by the Stevie organization to judge finalists on a 10-point scale.

To learn more about The Brookeside Group, please visit or email

About The Brookeside Group

As the leader in client relationship management and analytics for nearly a decade, The Brookeside Group provides strategic consulting services and relationship-building software tools to a broad client base, ranging from startups to the Global 1000. Brookeside's flagship product, Brookeside INSIGHT , is a patented client relationship analytics software program that helps drive long-term, mutually beneficial relationships. Brookeside's consulting and training focus on increasing revenue through growth strategies, sales force effectiveness and account planning.

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Contact Information

Kaitlyn Greene

The Brookeside Group

978.266.9876 to 246

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Contact Information

Thomas Cates
The Brookeside Group, Inc.

Acton, Massachusetts
United States
Voice: 978-393-1416
E-Mail: Email Us Here
Website: Visit Our Website

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