Outsourcing is penetrating the mid-market sector. Small business owners find that outsourcing back-office work enables profitability. GO Global, an outsourcing provider specializing in accounting and data processing, opened a business process outsourcing (BPO) center in Guatemala.

Are you getting the telecom consulting services you're paying for, or just paying for what you get? Many companies have telecom BPO without ever having it reviewed by an independent consultant. Here are our recommendations.

Why are so many companies reducing their employees when instead they could be reducing expenses. If you're overwhelmed by telephone bills at home, think of how hard it is for Corporations to keep track of thousand of phone and telecom bills, most without anyone reviewing them.