SG Commerce LLC, of Carlsbad, CA is pleased to announce that the company has officially launched its latest web commerce site, www.luggagegiant.com. LuggageGaint, is an etail web site featuring a very broad selection of luggage and travel related products and accessories at very competitive prices.

Outsourcing is penetrating the mid-market sector. Small business owners find that outsourcing back-office work enables profitability. GO Global, an outsourcing provider specializing in accounting and data processing, opened a business process outsourcing (BPO) center in Guatemala.

How can call centers create a balance between automation and customers' needs?

Are you getting the telecom consulting services you're paying for, or just paying for what you get? Many companies have telecom BPO without ever having it reviewed by an independent consultant. Here are our recommendations.

AC Lens, a leading online contact lens retailer, has announced a new service whereby retailers and vision benefit providers can offer a custom-branded service for patients seeking to order contacts online, and also allows eligible members to apply available vision benefits to their online purchases.