Service recovery is a powerful tool organizations can use to take customers fr om the brink of defection to a customer Loyal for Life and all in 60 seconds or less.

Empowerement does not exist. Most firms talk about empowement but it is ver difficult to find. John Tschohl will discuss the 4 dirty little secrets about empowerment.

The Australian Department of Immigration and Multicultural Affairs (DIMA) has just topped up its Migration Occupations in Demand List (MODL) adding builders, bakers, glaziers, roof plumbers, tilers and stonemasons, among others, to its list of preferred migrants.

Anyone who grew up in Belfast in the 70s and 80s knows how hard it was, but peace has finally arrived

Inetekk builds innovative technology to empower the individual to help them succeed in the competitive market of MLM. Inetekk's system, Veretekk, does this ethically and effectively, without, spam, or the buying and selling of leads.

Belfast's troubled past has always been illustrated on the streets by murals on the walls. Now those murals can be seen on the web.

Servcie recovery is how do you pull a customer from hell to heaven in 60 seconds or less. This article will define service recovery, detail the importance to the bottom line, identify role models and describe the elements of service recovery.

The Allgon Microwave subsidiary of Advantech AMT has signed a deal with Simply Broadband Ltd to supply microwave network backhaul solutions for use in their new Swedish metropolitan network.

Advantech AMT helps to facilitate microwave network roll-out in New Zealand

B+K Group is safeguarding each outgoing e-mail with an electronic signature in the interest of more secure e-mail communication. In order to achieve that the European packaging manufacturer is using the Z1 SecureMail Gateway of the Berlin based IT security specialist Zertificon Solutions.

On the basis of the Z1 SecureMail Gateway - the "virtual admin room" developed by the Berlin-based software specialist Zertificon Solutions - Cellent AG will be offering unforgeable and confidential e-mail communication as part of its outsourcing services (Managed Security Services).

All organizations make mistakes. How they respond to problems caused by themselves is what service recovery is all abouit. How do you make the customer whole so they go from hell to heaven in 60 seconds or less.

Advertising balloons help small businesses attract new customers.

The award winning design of the VERTE' ergonomic computer chair adjusts in three dimensions. In and out 3.5 inches horizontally. It also flexes to the left and to the right.

PayKiosks Internet Terminals is launching a network of WiFi enabled public access Internet terminals throughout North America via an innovative distributorship program.