China is using Service Quality Institute to provide world class customer service in one of the largest training contracts every signed.

Servcie recovery is how do you pull a customer from hell to heaven in 60 seconds or less. This article will define service recovery, detail the importance to the bottom line, identify role models and describe the elements of service recovery.

LearnDirect, a new service from LearnOutLoud.com, is proud to announce the release of How You Can Create Advertising That Really Works, an audio seminar written with the small business owner in mind.

Motivating Employees is Crucial. Too many companies focus more on maintaining their equipment than they do on motivating their employees. Money is not a motivator. "There is little correlation between pay and performance."

Loyal for Life teaches employes how to take an unhappy customer from hell to heaven in 60 seconds or less. It is based on service recovery and empowerment. USA Today's cover story recently featured John Tschohl and this book.

Harriet Lane was the first White House Hostess to be called "First Lady," and she was the most admired woman of her time.

Frustrated by scams from Nigeria, classified ad spam from India and Pakistan, company begins blocking IP ranges of system abusers

Lauch a successful career by working for a service leader. Learn how to solve problems, listen - really listen, handle complaints, practice empowerment, apoligize, make customers feel valued and develop a positive attitude.

All organizations make mistakes. How they respond to problems caused by themselves is what service recovery is all abouit. How do you make the customer whole so they go from hell to heaven in 60 seconds or less.

Pastors are learning to be comfortable - and successful - talking to their churches about tithing with Dr. Rod Rogers' "Dynamic Giving Toolkit." His new stewardship program with CDs, sample taped sermons, and manual, has been field-tested worldwide and is now available to pastors everywhere.

Plenty of funny medical stories are featured in "The Humor of Healing: An Amusing History of American Medicine," a new book by Dr. Donald A. Johnson.

Eliminating cost is critical to all service role modeles. It is critical that employees be involved in ways tgo eliminate small savings each day if your organization is to succeed.

Co-creator of the transformative model of mediation will appear in the Twin Cities on February 11th and 12th, 2005. Dr. Folger co-founded the most important movement in ADR.

Microboards today announced the launch of PF-2, a high volume disc printer that helps create discs at a high speed and with a low cost-per-disc without outsourcing production.