+1 888-880-9539Search News by Tag: contact center
227 news stories found
Press Release
February 24, 2012
As it enters its 10th year of operation, the firm releases its most ambitious research agenda yet, aimed at its mission of aligning business and IT
Read Press Release
Press Release
January 30, 2012
Tracker Corp was named a Finalist today in the Front-Line Customer Service Team of the Year category in the 6th annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program.
Read Press Release
Press Release
December 2, 2011
Largest ever industry analyst business technology awards finds individuals, organizations and technology vendors that demonstrate innovation and leadership to achieve spectacular outcomes.
Read Press Release
Press Release
November 30, 2011
Research finds significant new investments to support cloud computing
Read Press Release
Press Release
November 23, 2011
Concentrix, a global business service provider and wholly-owned subsidiary of SYNNEX Corporation, recently announced it has established a world-class contact center in Nicaragua.
Read Press Release
Press Release
October 14, 2011
New insights on agent utilization find significant room for improvement.
Read Press Release
Press Release
August 31, 2011
New research and education programs help call center and customer service organizations become functional contact center in the cloud.
Read Press Release
Press Release
July 8, 2011
The leading business technology research firm issues its fifth annual call for nominations to recognize individuals' and organizations' leadership and accomplishments
Read Press Release
Press Release
March 11, 2011
Benchmark research finds a long road yet to travel to maturity of contact centers.
Read Press Release
Press Release
February 28, 2011
New research-based index provides authoritative metrics to guide business and IT buyers.
Read Press Release
Press Release
November 30, 2010
Benchmark research identifies opportunity to improve maturity and technology across customer-facing operations.
Read Press Release
Press Release
November 10, 2010
Organizations demonstrate innovation and leadership in bringing together people, process, information and technology to achieve spectacular outcomes
Read Press Release
Press Release
September 9, 2010
Benchmark research details obstacles to improving customer satisfaction.
Read Press Release
Press Release
May 26, 2010
New research-based index provides authoritative metrics to guide technology buyers.
Read Press Release
Press Release
April 14, 2010
In an exclusive video now airing on Nearshore Americas, a leading executive at global consulting firm Capgemini argues that protectionism is wrong and will continue to hamper the growth of the U.S. economy.
Read Press Release
Press Release
March 31, 2010
Company will use Metrix to gain efficiencies and offer more customer-focused service contracts
Read Press Release
Press Release
March 6, 2010
Nicaragua's emerging BPO sector is attracting an increasing number of multinational companies seeking to lower operational costs and optimize production performance by outsourcing in Nicaragua.
Read Press Release
Press Release
December 17, 2009
Organizations demonstrate innovation and leadership in bringing together people, process, information and technology to achieve remarkable outcomes
Read Press Release
Press Release
September 21, 2009
Unified communications and virtualization specialist, Logicalis, earns Cisco specialization due to its in-depth sales capabilities, IT skills and service offerings.
Read Press Release
Press Release
August 7, 2009
Research finds companies pursue customer satisfaction but lag in support of agents
Read Press Release