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223 news stories found
Press Release
November 23, 2011
Concentrix, a global business service provider and wholly-owned subsidiary of SYNNEX Corporation, recently announced it has established a world-class contact center in Nicaragua.
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Press Release
October 14, 2011
New insights on agent utilization find significant room for improvement.
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Press Release
August 31, 2011
New research and education programs help call center and customer service organizations become functional contact center in the cloud.
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Press Release
July 8, 2011
The leading business technology research firm issues its fifth annual call for nominations to recognize individuals' and organizations' leadership and accomplishments
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Press Release
March 11, 2011
Benchmark research finds a long road yet to travel to maturity of contact centers.
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Press Release
February 28, 2011
New research-based index provides authoritative metrics to guide business and IT buyers.
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Press Release
November 30, 2010
Benchmark research identifies opportunity to improve maturity and technology across customer-facing operations.
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Press Release
November 10, 2010
Organizations demonstrate innovation and leadership in bringing together people, process, information and technology to achieve spectacular outcomes
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Press Release
September 9, 2010
Benchmark research details obstacles to improving customer satisfaction.
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Press Release
May 26, 2010
New research-based index provides authoritative metrics to guide technology buyers.
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Press Release
April 14, 2010
In an exclusive video now airing on Nearshore Americas, a leading executive at global consulting firm Capgemini argues that protectionism is wrong and will continue to hamper the growth of the U.S. economy.
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Press Release
March 31, 2010
Company will use Metrix to gain efficiencies and offer more customer-focused service contracts
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Press Release
March 6, 2010
Nicaragua's emerging BPO sector is attracting an increasing number of multinational companies seeking to lower operational costs and optimize production performance by outsourcing in Nicaragua.
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Press Release
December 17, 2009
Organizations demonstrate innovation and leadership in bringing together people, process, information and technology to achieve remarkable outcomes
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Press Release
September 21, 2009
Unified communications and virtualization specialist, Logicalis, earns Cisco specialization due to its in-depth sales capabilities, IT skills and service offerings.
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Press Release
August 7, 2009
Research finds companies pursue customer satisfaction but lag in support of agents
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Press Release
March 12, 2009
Research findings quantify the maturity of business adoption of new approaches that improve responsiveness and decision-making
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Press Release
February 4, 2009
Results Technology, Inc. expands its international presence by utilizing Vangtel's Mexico "shelter service"
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Press Release
October 11, 2008
Mr. Toth is an accomplished Executive Manager of Program Management, customer service / call center, claims and mail operations organizations with 25 years demonstrated success in implementing process improvements to streamline performance.
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Press Release
November 10, 2007
Former S.C. Johnson executive to help company manage rapid growth
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