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227 news stories found
Press Release
March 4, 2015
Viapost, subsidiary from the french La Poste group, helps online and offline retailers to improve their fullfillment skills. With European contact center and customer service, Viapost wants to offer his knowledge outside Europe.
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Press Release
March 3, 2015
Leading Multichannel Cloud Contact Center SaaS Provider Recognized for Its Game Changing Approach to Customer Experience Management
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Press Release
February 25, 2015
Benchmark research will investigate the use of customer self-service and channels of engagement
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Press Release
February 12, 2015
Acqueon Technologies Inc. has announced a replacement offer for businesses and is offering to deploy its Lync-native AiQ contact center solution for the cost of any current annual call center maintenance contract.
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Press Release
February 1, 2015
Alaska's largest water and wastewater company, Anchorage Water & Wastewater Utility become Alaska's first company to install Optymyse Visual Communications Solutions from SJS Solutions.
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January 22, 2015
VoltDelta on CIO Review's top Contact Center Technology Solution Providers list for its expertise in cloud-based contact center technology
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Press Release
January 14, 2015
Multichannel contact features embedded within the Oracle environment with benefits for agents, managers and customers
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Press Release
January 8, 2015
Acqueon Technologies Inc. has partnered with Umojo to provide customers with a contact center offering that delivers service-based solutions on a per user basis.
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Press Release
December 4, 2014
Global network services provider NewNet Communication Technologies, a Skyview Capital company, announced it has signed an agreement to acquire Volt Delta Resources, LLC.
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Press Release
October 5, 2014
Phase V announced the rebranding of their website with a new design and brand logo, reflecting a fresh feel to reveal the company's cutting-edge technology.
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September 18, 2014
Leaders and organizations to be showcased at upcoming Ventana Research Summit.
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September 16, 2014
Winning business technology innovations to be showcased at upcoming Ventana Research Summit.
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May 7, 2014
Genesis BCS rated "world class" in customer satisfaction by independent source.
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Press Release
April 23, 2014
Annual call issued for nominations to recognize technology innovation across business and IT
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Press Release
April 15, 2014
Annual call issued for nominations to recognize individuals' and organizations' leadership and success
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Press Release
September 20, 2013
New research reveals how the use of next generation workforce optimization applications and technology allow companies to more effectively manage employees handling multi-channel customer interactions
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Press Release
August 15, 2013
Largest industry analyst technology innovation awards honor technology vendors.
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Press Release
May 21, 2013
Bluegreen Corporation recognizes Adam McCord for his use of CallMiner in Voice of Customer analysis.
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Press Release
May 10, 2013
The leading business technology research firm issues call for technology vendors to nominate technology innovation to be recognized.
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