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223 news stories found
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February 1, 2015
Alaska's largest water and wastewater company, Anchorage Water & Wastewater Utility become Alaska's first company to install Optymyse Visual Communications Solutions from SJS Solutions.
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January 22, 2015
VoltDelta on CIO Review's top Contact Center Technology Solution Providers list for its expertise in cloud-based contact center technology
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January 14, 2015
Multichannel contact features embedded within the Oracle environment with benefits for agents, managers and customers
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January 8, 2015
Acqueon Technologies Inc. has partnered with Umojo to provide customers with a contact center offering that delivers service-based solutions on a per user basis.
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December 4, 2014
Global network services provider NewNet Communication Technologies, a Skyview Capital company, announced it has signed an agreement to acquire Volt Delta Resources, LLC.
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October 5, 2014
Phase V announced the rebranding of their website with a new design and brand logo, reflecting a fresh feel to reveal the company's cutting-edge technology.
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September 18, 2014
Leaders and organizations to be showcased at upcoming Ventana Research Summit.
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September 16, 2014
Winning business technology innovations to be showcased at upcoming Ventana Research Summit.
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May 7, 2014
Genesis BCS rated "world class" in customer satisfaction by independent source.
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April 23, 2014
Annual call issued for nominations to recognize technology innovation across business and IT
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April 15, 2014
Annual call issued for nominations to recognize individuals' and organizations' leadership and success
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September 20, 2013
New research reveals how the use of next generation workforce optimization applications and technology allow companies to more effectively manage employees handling multi-channel customer interactions
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August 15, 2013
Largest industry analyst technology innovation awards honor technology vendors.
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May 21, 2013
Bluegreen Corporation recognizes Adam McCord for his use of CallMiner in Voice of Customer analysis.
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May 10, 2013
The leading business technology research firm issues call for technology vendors to nominate technology innovation to be recognized.
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April 18, 2013
Vela Sivasankaran is Instrumental in Creating Widely Used Telecommunications Systems & Technologies
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April 16, 2013
Largest industry analyst awards honor individuals and organizations that demonstrate leadership to achieve spectacular outcomes.
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April 1, 2013
Information technology professionals are invited to register for Concurrency's in-person educational events in Milwaukee, Madison and Chicago on the power of bringing together Microsoft Lync and Microsoft Dynamics CRM.
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February 14, 2013
Technology leverages customer data to deliver highly relevant product offers during sales and service calls handled by enterprise contact centers.
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