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223 news stories found
Press Release
October 12, 2016
Innovative technology is highlighted to spotlight the vendors who are changing the industry
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September 19, 2016
nGUVU's gamification software for improving agent engagement enhances industry-leading Genesys Customer Experience Platform
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August 25, 2016
Ms. Forrester uses her experience in education to bring life and enthusiasm to the educational process
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Press Release
August 20, 2016
collab9 is first and only cloud provider offering federal, state, and local agencies a UCaaS solution that meets stringent federal security standards.
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July 15, 2016
nGUVU adding to machine learning development team to address explosive industry growth
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June 30, 2016
New market research found cloud and customer channels of engagement advancing
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June 20, 2016
Mr. Martella has been in the contact center business for approximately 14 years
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May 25, 2016
Annual invitation for nominations recognizing leadership across business and IT in use of technology
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May 12, 2016
Annual invitation for nominations recognizing technology innovation across business and IT
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April 1, 2016
New benchmark research will assess how unified applications improve agent and customer satisfaction
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February 16, 2016
Find Call Centers LLC today launches its new web site to help companies, in any industry worldwide, find high quality call centers to help them take their customer support from mediocre to world class.
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Press Release
December 21, 2015
Emerging Global Services, LLC ("EGS") this week launches www.emergingglobal.com, a website devoted to the corporate holding companies of EGS. EGS is a global holding company delivering innovative solutions for the global outsourcing (BPO) industry.
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November 25, 2015
Business and IT leaders demonstrate their success in using technology for best outcomes
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November 4, 2015
He parlays his knowledge and experience as CEO, building business intelligence capabilities and integrating cutting-edge technologies into the digital marketing industry
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October 16, 2015
Largest contact center association partners with leading business technology research and advisory services firm
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October 9, 2015
Innovative technology has been awarded and will be highlight in industry webcast
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October 4, 2015
Loway introduces the cloud version of the famous QueueMetrics call-center suite
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Press Release
September 15, 2015
Joint Webinar Featuring Analyst Kate Leggett to Explore Delivering Customer Engagement in a Mobile World
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Press Release
September 4, 2015
New capabilities for bank marketing, sales, lending, customer service teams help turn customer-facing processes into a competitive edge
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