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227 news stories found
Press Release
May 14, 2025
Introducing Chat Tutor, an AI-powered learning assistant designed to provide insurance exam prep students with instant, on-demand course guidance and personalized study support.
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Press Release
March 18, 2025
Fourth Consecutive Stevie Win Highlights WebCE's Continued Commitment to Excellence in Customer Service
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Press Release
February 20, 2025
TextChat's AI-Powered MetaChannel Platform Helps Outsourced Contact Centers Deliver AI Solutions with Seamless Human Handoff
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Press Release
February 11, 2025
DD Fritch is celebrated for nearly 35 years of dedicated service in the health care consulting industry
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Press Release
February 3, 2025
Victor Garayar is an expert in managing business growth and also driving customer success in AI with Amelia US LLC
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Press Release
December 12, 2024
Victor Garayar is an expert in managing business growth and also driving customer success in AI with Amelia US LLC
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Press Release
November 13, 2024
Shannon R. Glass recognized as a talent management and development leader at H&R Block
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Press Release
October 24, 2024
Hyro's AI seamlessly integrates with Cisco's telephony and agent desktop infrastructure to create an intelligent, conversational call-routing system
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Press Release
September 17, 2024
"By integrating Hyro's advanced AI capabilities with the NICE CXone platform, Inova is taking a significant step forward in revolutionizing the way we engage with patients and team members," said Matthew Kull, EVP Chief Information & Digital Officer
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Press Release
August 8, 2024
Tonya L. Haynes is lauded for her work as the chief efficiency officer at Phoenix Business Development Group
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Press Release
August 8, 2024
Lakeya Williams, successful healthcare entrepreneur, has overseen massive growth at Home Care Perfections
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Press Release
July 25, 2024
DoorBell is an easy-fast "tap to video talk" for 1:1 comms with no login, password or download required. Visitors can also text chat during the video call and is integrated with a 24.7 chatbot for offline comms.
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Press Release
April 27, 2024
Contact Center as a Service (CCaaS) is a cloud-based solution that integrates the latest contact center technology with businesses, offering seamless customer experiences across all channels.
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Press Release
April 26, 2024
Cynthia Rose Stickland is celebrated for her zeal for lifelong learning and her passion for giving back
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Press Release
April 23, 2024
WebCE Wins Third Consecutive Customer Service Award Commends Recent Efforts
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Press Release
November 22, 2023
Ms. Dawn M. Ripo is an award-winning Senior Loss Mitigation Representative at
Mid-Hudson Valley Federal Credit Union
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Press Release
September 8, 2023
Independent analysis of software rates technology providers on products that address key elements of contact centers and platforms across seven product and customer experience evaluation categories.
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Press Release
September 6, 2023
Independent analysis of software rates technology providers on products that address key elements of agent management within contact centers across seven product and customer experience evaluation categories.
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Press Release
September 1, 2023
Independent analysis of software rates technology providers on products that address key elements of contact centers and platforms across seven product and customer experience evaluation categories.
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Press Release
August 16, 2023
Dan E. Gutmacher serves as an expert in human resources outsourcing
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