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223 news stories found
Press Release
February 5, 2018
GoVivace to provide highly customized speech services at the corporate level, for two cents a minute
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January 30, 2018
According to MANGO OFFICE's estimates, nearly 50% of small and medium-sized enterprises will switch to cloud telephony.
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November 22, 2017
Aurus released its innovative unified communications software, RichCall, that allows customers to get their issues resolved quickly by a contact center expert by voice with video and web-collaboration tools.
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Press Release
October 21, 2017
Seven times winner of Consumer Choice Award, Digitcom enhances their integrated and hosted unified communications portfolio by adding a robust cloud contact center product powered by leading Canadian provider, Telax.
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October 4, 2017
New research on agent desktop systems will guide customer experience and contact center best practices
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July 14, 2017
Enterprise faces unified communication challenges... Does your call center need a tune-up?
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June 20, 2017
Promys, a leader in PSA software, announced that it has been awarded a contract by Eclipse Technology Solutions. Eclipse is a highly certified Cisco Gold partner specializing in IP Telephony, Contact Center, Data, Video & Wireless solutions.
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June 8, 2017
Field Force Tracker with its powerful features custom designed for managing photocopier rental and service management contracts has become the software of choice for photocopier service companies.
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June 7, 2017
This allows even small field service companies to manage their parts inventory much more effectively like large organizations.
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May 4, 2017
Market research assess current state of Workforce Optimization and provides best practices to improve
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April 29, 2017
Italian Technology Firm Provides Speech Analytics and Automated Process Optimization for its Customer's Financial Contact Center
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March 9, 2017
Amidst the craziness that is South by Southwest, mindStart (www.gomindstart.com) will be hosting a puppy corral to provide a quick, relaxing, and fun break for the convention-goers.
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Press Release
December 20, 2016
Eric Litvin, the founder of Luma Systems, has been collaborating with Network Operators, Carriers and Enterprise-Level Engineers for 15 years.
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December 1, 2016
Innovative contact center vendor teams up with leading data science research institute to advance predictive workforce analytics
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Press Release
December 1, 2016
Sequence Health, a performance-optimizing healthcare technology and service company, has relocated its corporate headquarters from suburban Alpharetta, GA to the bustling Central Perimeter area of Atlanta.
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November 30, 2016
Business and IT leaders are recognized for their success in using technology
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Press Release
October 27, 2016
First FedRAMP authorized UCaaS solution now available to state and local government.
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October 26, 2016
Contact center employee engagement solution provider making waves with focus on improving agent performance and reducing attrition
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