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227 news stories found
Press Release
August 6, 2018
Morrisville-based TrialCard expands its presence after being chosen to support a large market access program for a leading pharmaceutical company.
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Press Release
May 31, 2018
Independent analysis dives into capabilities of vendors, maturity of the tools, and TCO/ROI of software offerings
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Press Release
March 6, 2018
Aurus LLC updated RichCall, a video-enabled remote expert software, which empowers customer support with co-browsing and file sharing. The new release doesn't require a contact center, so it is much easier to start with.
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Press Release
February 5, 2018
GoVivace to provide highly customized speech services at the corporate level, for two cents a minute
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Press Release
January 30, 2018
According to MANGO OFFICE's estimates, nearly 50% of small and medium-sized enterprises will switch to cloud telephony.
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Press Release
November 22, 2017
Aurus released its innovative unified communications software, RichCall, that allows customers to get their issues resolved quickly by a contact center expert by voice with video and web-collaboration tools.
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Press Release
October 21, 2017
Seven times winner of Consumer Choice Award, Digitcom enhances their integrated and hosted unified communications portfolio by adding a robust cloud contact center product powered by leading Canadian provider, Telax.
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Press Release
October 4, 2017
New research on agent desktop systems will guide customer experience and contact center best practices
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Press Release
July 14, 2017
Enterprise faces unified communication challenges... Does your call center need a tune-up?
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Press Release
June 20, 2017
Promys, a leader in PSA software, announced that it has been awarded a contract by Eclipse Technology Solutions. Eclipse is a highly certified Cisco Gold partner specializing in IP Telephony, Contact Center, Data, Video & Wireless solutions.
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Press Release
June 8, 2017
Field Force Tracker with its powerful features custom designed for managing photocopier rental and service management contracts has become the software of choice for photocopier service companies.
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Press Release
June 7, 2017
This allows even small field service companies to manage their parts inventory much more effectively like large organizations.
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Press Release
May 4, 2017
Market research assess current state of Workforce Optimization and provides best practices to improve
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Press Release
April 29, 2017
Italian Technology Firm Provides Speech Analytics and Automated Process Optimization for its Customer's Financial Contact Center
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Press Release
March 9, 2017
Amidst the craziness that is South by Southwest, mindStart (www.gomindstart.com) will be hosting a puppy corral to provide a quick, relaxing, and fun break for the convention-goers.
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Press Release
December 20, 2016
Eric Litvin, the founder of Luma Systems, has been collaborating with Network Operators, Carriers and Enterprise-Level Engineers for 15 years.
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Press Release
December 1, 2016
Innovative contact center vendor teams up with leading data science research institute to advance predictive workforce analytics
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